FIANÇAILLES À PARIS, a simplified joint stock compagny with a capital of 10 000 euros, listed under the Paris Trade and Companies Register under number 834 172 553 with a head office located in 38, rue du General Foy – 75008 Paris, identified under number of intracommunity VAT FR 24 834 172 553, exploited a web site to this address :



2.1 The terms and general conditions of sales (hereafter G.C.S) govern trade relations between Fiançailles à Paris and all legal or physical person placing an order on the website (hereafter « the customer »).

2.2. For any purchase carried out on the website automatically implies acceptance of all of these conditions which the customer acknowledges before his order.



3.1. These general terms and conditions of sales ares made know to the customer to enable him an order.

3.2. The fact for the customer to fill an order on the website and confirm the order is full acceptance of these General conditions of sales, which will be applicable only to the following contract.

3.3. FIANÇAILLES À PARIS reserved the right to modify in whole or in part at any time these general terms and conditions of sales, in order to take into account any legal, jurisprudential, editorial and / or technical developments. The modifications of general conditions of sales will be opposable as soon as they are posted on the website. In case modification, the applicable general conditions of sales are those in force the date of order placing by the customer.



4.1 The products offered for sale by FIANÇAILLES À PARIS are those available online at the date of the customer, within the limits of available stocks. The customer will be informed of the unavailability of the product when ordering.

4.2 Each product sold on the website is subject of a visual and descriptive presentation summarizing its main characteristics as well as a detail presentation (including in particular the composition of each product) accessible by clicking on the product concerned. The photographs of the products are provided for information only, and are not contractual.



5.1. The prices of the products are indicated in euros, all taxes included, they take into account possible reductions as well as the rate of VAT in force on the day of the order. The applicable prices are those posted online on the website at the moment of validation of the order by the customer.



6.1 Taking orders on the website implies the opening of a customer account by entering of two identifiers : an e-mail address and a password. The customer’s right of access to the identifiers. These identifiers are and should be kept confidentials. The customer’s right of access to the identifiers may be made upon request from Service Clients Internet FIANÇAILLES À PARIS, who will be respond only by e-mail address using during the la creation of customer account.

6.2 The customer can browse the website et take not of the various products offered for sale without obligation to purchase and without registration, unless certain privilège or discount offers are reserved for the account on the website and it is necessary to connect by means of his username and password to view them.

6.3 To order online, the customer agrees to provide information necessary for the proper

processing of his order with precision and rigor. As such, he undertakes to inform:

– Civility, surname, first name, full postal address, phone number, valid email address and a password.

–  Choice of the products

–  Choice of the billing address

–  Choice of the delivery address (in the context of a home delivery or delivery by courier)

–  Choice of the delivery date

–  Verification and validation of the order and the general conditions of sale.

–  Payment of the order under the conditions provided

The customer is required to provide complete, up-to-date and fair information, failing which the responsibility of FIANÇAILLES À PARIS will not be engaged in this respect.

FIANÇAILLES À PARIS will confirm the order and its payment:

– On the site following payment.

– By email, to the email address indicated by the customer.



7.1. For any order modification (billing address, delivery address, delivery date or content of the order), the customer must contact the Customer Service FIANÇAILLES À Paris no later than 2 working days before the desired delivery date (3 working days for international deliveries). By email: or by phone: +33 9 82 56 67 08

In case of modification or cancellation of the order or the delivery conditions, a credit of the corresponding amount will be sent by e-mail to the customer. No refunds will be able to take place. Customer Service FIANÇAILLES À PARIS can be reached from Monday to Thursday from 10:30 to 18h and Friday from 10:30 to 17:30.

7.2. FIANÇAILLES À PARIS reserves the right to refuse an order in case of failure of the customer to one of its obligations, and more generally, to refuse any order of abnormal or incomplete character for any reason whatsoever. The order is final only after confirmation by FIANÇAILLES À PARIS.

FIANÇAILLES À PARIS will confirm to the customer the acceptance of his order by email or, if applicable, his refusal within 48 business hours of entering his order on the website.



8.1. The payment of the products is done by credit card VISA, MASTERCARD, on line from the Site, by the system of secure payment of the banking establishment of FIANÇAILLES À PARIS. The Customer must provide the following information: name of the cardholder, card number, expiry date thereof, cryptogram number three digits.

The validation of the payment by credit card is immediate. Payments by other means of payment than those listed above are not accepted.

To be registered, the order must be paid in its entirety. Unresolved orders can not be processed.

FIANÇAILLES À PARIS may require proof of identity and a copy of the card used for payment to fight against fraud by means of payment.

8.2. Once the order is validated and payment is made, the customer receives an order confirmation by email. This email summarizes the characteristics of the order (products ordered, price, desired delivery time, etc.).



9.1. FIANÇAILLES À PARIS, through its host, keeps purchase orders and invoices in its computer systems and under reasonable conditions of safety.

Consequently, the computerized registers of hosting site constitute a reliable and durable support that can be produced as proof of communications, orders and payments between FIANÇAILLES À PARIS and the customer.



10.1. In accordance with articles L. 221-18 et seq. Of the consumer code, the customer has a cancellation period of fourteen (14) clear days from the receipt of any product order on the site. The customer does not need to justify a particular reason or pay penalties. With the exception of products designated by article L. 221-28 of the consumer code, which can not be the subject of a right of withdrawal. These include contracts for the supply of the following products:

10.2. Fresh produce, products that may deteriorate or perish quickly such as chocolates and confectionery.

However, as far as possible, a modification or cancellation of his part may be taken into account to the extent that the package is under preparation, and has not yet been shipped. This possibility is appreciable on a case by case basis. In case of cancellation, a credit of the amount of the order will be credited to the customer, no refund can take place.

On the other hand, from the moment the parcel is delivered to the carrier, no modification or cancellation can be taken into account and the price paid will not be returned.

10.3. For products that may be the subject of a right of withdrawal, the customer must return them to the address FIANÇAILLES À PARIS at 38 rue Général FOY- 75008 Paris, within

14 days from the date exercising the right of withdrawal. The cost of returns of products are the responsibility of the customer, it being specified that the cost of return varies depending on the type of product concerned, carrier or shipping, weight, size or volume of products. The products must be returned in their original packaging, not unsealed, opened or opened, and ready to be put back on the market.

In case of exercise of the right of withdrawal, the price of the product returned will be refunded, as well as the delivery costs of the initial order, but not the cost of return.

10.4. FIANÇAILLES À PARIS will reimburse the customer using the same method of payment as the one used to place the order, at the latest within 14 days following the sending of the proof of the shipment of the product before said period, or receipt of the product by FIANÇAILLES À PARIS.

10.5. When the order was accompanied by a gift offered to the customer under conditions – for example, Fragrances Discovery Pouch for any Promesse and Précieuse gift box orders and that the Customer no longer fulfills the conditions necessary to obtain the gift due to the fact exercise of the right of withdrawal by the customer, the gift must be returned to FIANÇAILLES À PARIS with the returned products and FIANÇAILLES À PARIS may defer the refund until receipt of the gift or until the customer has provided proof of gift, the date chosen being the first of these facts.



11.1. FIANÇAILLES À PARIS guarantees to the client that the products are manufactured and packaged according to strict quality rules, and kept in accordance with the standards in force in France.

However, FIANÇAILLES À PARIS can not extend its guarantee on its products if the customer has not respected the conditions of optimum conservation, or if it has consumed products beyond the conservation date indicated on the packaging.



12.1. Single Moments gift cards purchased by the customer can be used for 3 months from the date of purchase. If not used within the above period, the Customer can not claim a refund. 12.2. Cancellations made more than 24 hours in advance do not incur any costs. Cancellations made within 24 hours result in a fee of 50% of the amount of the reserved treatment. In case of cancellation within 12 hours or no show, the full fee will be charged. Gift cards purchased on the FIANÇAILLES À PARIS website can not be refunded in cash.



13.1. Promotional codes apply only to non-discounted base prices. Promotional codes can not be combined with each other or with vouchers. Promotional codes can be used once per customer account unless otherwise instructed by FIANÇAILLES À PARIS. These codes are not refundable during an exchange.



14.1. The customer must ensure the conformity of the delivery with his order. Any claim must, to be taken into account, intervene within 48 hours of receipt, given the perishable nature of the products.

14.2. Complaints should be sent : By post, to the address below: FIANÇAILLES IN PARIS, 38 rue Général FOY-75008 Paris. By email at :

14.3. In case of dispute under the responsibility of FIANÇAILLES PARIS and justifying a credit or refund of all or part of the order, the customer will receive notification by e-mail within 21 days of the claim.



15.1. The online sales offers presented on the site are valid, in the absence of indication of specific duration, as long as the products appear in the electronic catalog and while stocks last. A product that becomes unavailable will be removed from the online catalog of available products as soon as possible.

15.2. However, in case of out of stock, FIANÇAILLES À PARIS will contact the customer by phone or email, as soon as possible, in order to agree with him:

– to postpone the delivery while waiting for the replenishment of this product, when it is possible,

– replace the product with another equivalent in quality and price

In case of refusal, the customer is refunded, at the latest, within thirty days of the payment of the sums paid.



16.1. The customer may suspend or terminate his account at any time, for any reason whatsoever, by sending the request to FIANÇAILLES À PARIS by email to: This deletion will take effect after the expiry of the cancellation and retraction periods relating to the last order dated by the customer.

16.2. In case of deletion of his account by the customer, the latter will no longer be able to place an order via the website, except to create a new account.



17.1. The information available on the site is published as general information only. Engagement in Paris is anxious to provide accurate information but can not guarantee the accuracy, precision or completeness of information published on the site and can not be held responsible for errors or inaccuracies. Any use of the site is at the user’s own risk.

17.2. FIANÇAILLES À PARIS can not be held responsible for any damage resulting from

access to the site or, on the contrary, the impossibility of accessing it. The information disseminated on this site is updated and checked periodically but may still contain errors. This data may also have been updated between the time you downloaded it and the moment you read it. Therefore, we recommend checking the validity. The information given on this site does not engage the responsibility of FIANÇAILLES À PARIS.



18.1. If any of these terms and conditions should be declared inapplicable or invalidated for any reason, this invalidity will not affect the application or validity of other provisions of the general conditions, the invalidated or deemed inapplicable then being replaced by the provision as close as possible.



19.1. Neither the company FIANÇAILLES À PARIS, nor the customer can be held responsible for any non-performance, non-performance or delay in the performance of any of its obligations described in these T & Cs that originated in a case of force major.

As such, force majeure means any external event, unforeseeable and irresistible within the meaning of article 1148 of the Civil Code. Expressly, are regarded as case of force majeure or fortuitous case, besides those usually retained by the jurisprudence of the French courts and tribunals: total or partial strikes, employers’ strikes, riots, civil troubles, insurrections, wars, bad weather, epidemics, blockages of means of transport or supply for any reason, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes in forms of marketing, computer failures, blockages telecommunications, including telecommunications networks, any questioning of the mathematical foundations governing the theory of cryptographic algorithms, used for public key infrastructures and any other case beyond the control of the parties preventing the normal execution of the contract.



20.1. These general conditions are governed exclusively by French law. The Paris Commercial Court will have sole jurisdiction over any dispute or dispute concerning them.

20.2. FIANÇAILLES À PARIS does not guarantee that the content of the site is suitable for all countries of the world or available for use in all countries. Users must ensure compliance with applicable regulations in their country, it being understood that access to the content of the site may be considered illegal for certain persons or in certain countries.