Frequently asked questions
If you need help or information, please contact customer service department :
- by telephone : +33 (0)9 82 56 67 08
- by writing to Fiançailles à Paris -38 rue Général FOY 75008 Paris, France.
- by e-mail : firstname.lastname@example.org
For security reasons, we have no access to customer passwords.
To reset your password, click on “Forgotten password” in “My Account”. A new password will be emailed to you. If you do not receive the password reset message, contact customer services on +33 (0)9 82 56 67 08 or at : email@example.com
To keep up to date with the latest House news, and to benefit from exclusive offers, you can sign up to receive the newsletter FIANÇAILLES À PARIS.
- Create an account or log in using your email address and password to access your personal area.
- Fill in the data fields relating to delivery: name and address of recipient(s), choice of delivery method.
- Fill in your payment information.
- Review your order and confirm.
Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. When your order has been placed, you will receive an order confirmation email, which will allow you to identify yourself to our custmer service if necessary. However, if you do not receive confirmation, check your email Spam folder and check that the email address attached to your account is correct.
Shopping at Fiançailles à Paris.com is easy and safe ! The following payment options are acepted (Carte Bleue, Visa, Visa Electron, MasterCard,).
During special events, FIANÇAILLES À PARIS sends its customers the conditions for special offer in the newsletter. These are generally subject to a particular product being purchased or an order value being reached
Fiançailles à Paris special offer
- Please answer to the question : Do you have a discount code ?
- Enter your promotional code.
- Click Save.
The invoice for your order is never included in the package. It will be sent to you by email to the address provided when you created your FIANÇAILLES À PARIS account.