Frequently asked questions

Frequently asked questions

CUSTOMER SERVICE

If you need help or information, please contact customer service department :

  • by telephone : +33 (0)9 82 56 67 08
  • by writing to Fiançailles à Paris -38 rue Général FOY 75008 Paris, France.
  • by e-mail : contact@fiancailles-a-paris.com

For security reasons, we have no access to customer passwords.

To reset your password, click on “Forgotten password” in “My Account”. A new password will be emailed to you. If you do not receive the password reset message, contact customer services on +33 (0)9 82 56 67 08 or at : contact@fiancailles-a-paris.com

To keep up to date with the latest House news, and to benefit from exclusive offers, you can sign up to receive the newsletter FIANÇAILLES À PARIS.

If you no longer wish to receive information from us, you can unsubscribe using the link at the bottom of the email, from your customer account or by sending a message to: contact@finacailles-a-paris.com.


ORDER

  1. Create an account or log in using your email address and password to access your personal area.
  2. Fill in the data fields relating to delivery: name and address of recipient(s), choice of delivery method.
  3. Fill in your payment information.
  4. Review your order and confirm.

Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. When your order has been placed, you will receive an order confirmation email, which will allow you to identify yourself to our custmer service if necessary. However, if you do not receive confirmation, check your email Spam folder and check that the email address attached to your account is correct.

To edit an order that you have just placed on Fiançailles à Paris website please contact custmer service at : contact@fiancailles-a-paris.com or on +33 (0)9 82 56 67 08.

Need to review an order ? Just sign in or look it up by order number.

If you do not receive our e-mail, please contact us on : +33 (0)9 82 56 67 08 or at :  contact@fiancailles-a-paris.com.

Shopping at Fiançailles à Paris.com is easy and safe ! The following payment options are acepted (Carte Bleue, Visa, Visa Electron, MasterCard,).

During special events, FIANÇAILLES À PARIS sends its customers the conditions for special offer in the newsletter. These are generally subject to a particular product being purchased or an order value being reached

Fiançailles à Paris special offer

  1. Please answer to the question : Do you have a discount code ?
  2. Enter your promotional code.
  3. Click Save.

The invoice for your order is never included in the package. It will be sent to you by email to the address provided when you created your FIANÇAILLES À PARIS account.

If your order has not reached its destination, please contact our customer service on : +33 (0)9 82 56 67 08 or at : contact@fiancailles-a-paris.com